VeriVibe Support
Help for the VeriVibe iOS app — the trust layer for dating apps.
Contact us
Common questions
Do I need an account to use VeriVibe?
No. VeriVibe has no sign-up, no email, no password, and no username. You install the app and use it. That's deliberate — we've built it so we can't identify who is scanning.
How do I get help with a scan that looks wrong?
Email support@verivibe.ai and describe what you expected versus what you got. Please don't send us the profile screenshot — we don't want it, and it isn't ours to hold. A description is enough.
How many free scans do I get?
Three per calendar month. The count resets on the 1st, not on the anniversary of when you installed.
How do I subscribe, and what does it cost?
Two plans: $6.99 per week, or $79.99 per year. Subscriptions are billed by Apple through your Apple Account, not by us. You can start one from the app.
How do I cancel my subscription?
Cancellation is handled by Apple, not by us, so it's done on your device:
- Open the Settings app on your iPhone.
- Tap your name at the top, then Subscriptions.
- Select VeriVibe, then Cancel Subscription.
Cancelling stops future renewals; you keep access until the end of the period you've already paid for. Cancel at least 24 hours before your renewal date, or Apple will charge you for the next period.
How do I get a refund?
Refunds for App Store purchases are issued by Apple, and we can't process them ourselves. Request one at reportaproblem.apple.com. If something we did caused the problem, email us as well — we can't refund you, but we can tell Apple what happened.
I paid but the app doesn't recognise it.
Open VeriVibe, go to Settings, and tap Restore Purchases. Make sure you're signed in with the same Apple Account you bought it with. If that doesn't fix it, email us.
What happens to my screenshots?
They never leave your phone. VeriVibe reads the text from a screenshot on your device using Apple's Vision framework. Only that extracted text (and the flags you set) is sent for analysis to a secure third-party AI service under contract to us. The image itself is never uploaded to us or to anyone else.
How do I delete my data?
Everything VeriVibe keeps about you lives on your phone. In the app, go to Settings:
- Clear All History removes your saved scan results.
- Delete All Data removes your history, your flags, your settings, and the anonymous identifier the app uses to count free scans.
Deleting the app from your iPhone also removes it all. If you want to ask us about data more generally, write to support@verivibe.ai and see our Privacy Policy.
Which devices does VeriVibe run on?
iPhone, at launch. There is no Android version and no web version yet.
Does VeriVibe do facial recognition?
No. VeriVibe does not perform facial recognition, does not match faces against any database, and does not rate anyone's appearance. It reads what a profile says and checks it against the criteria you set.
Privacy and terms
Our Privacy Policy explains exactly what stays on your device, what leaves it, and what we collect. Our Terms of Use cover the rules for using the app.